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Your conversations decoded
Turn the audio data you are already recording into meaningful business insights.
Transform your interactions into business intelligence through academic-grade conversation analysis. Reveal insights that increase efficiency, reduce costs, and drive better customer experiences.
WHat is Convalytix?
What if you could turn your call or meeting recordings into meaningful business insights.
This is exactly what Convalytix does.
Automated CA Transcription
Automated & Expert Data Review
Automated Insights & Reporting
Our experts are on hand to take your data even further and ensure you find the insights you need.
The Problem
Contact centres, sales teams, reception desks, etc…, capture millions of interactions in recorded audio, BUT…
Most are never analysed
Insights are ignored
Performance stagnates
Opportunities are missed
Systemic failures remain buried
The Solution
Powered by cutting-edge expertise, AI, and a rigours academic method, Convalytix applies conversation analysis to your recorded interactions, turning them into structured and quarriable business intelligence. We identify your interactional pain points and bottle necks, what isn’t working, and where you can act to turn things around - targeted solutions from your own data.
How we are different
Unlike alternatives that look at basic transcripts or undertake sentiment analysis, Convalytix applies true conversation analysis to go beyond surface-level detail and explore what is actually happening millisecond by millisecond. We give you the targeted insights and precision that generic sentiment tools cannot match.